There are two ways to place an order for all items with a listed price. First, you can order directly from our website using any of our accepted payment methods and have the item shipped to you after purchase. Alternatively, you can reach out directly to Aurelio at aurelio@karpmed.com, and he will guide you through the entire purchasing process. If you prefer to use a Purchase Order (PO) and invoice system through your company, we accept these types of purchases as well. We can also provide quotes and packing slips to streamline the ordering process for your company.

We offer shipping through our website, which is automatically calculated at checkout. Your items will be shipped within two business days after purchase. If you are in the Bay Area or want to avoid shipping fees, we offer warehouse pickup. Contact Aurelio at aurelio@karpmed.com to arrange a pickup. Our warehouse in Sunnyvale, CA, is available by appointment from 11 AM to 3 PM PST. Picking up your order allows you to see our entire inventory in person and test items before purchase.

We accept various payment methods, including debit cards, credit cards, Apple Pay, PayPal, Google Pay, and some payment plans through Shopify Pay. If you prefer not to use a credit card, we can work with you and your company to use a traditional Purchase Order and invoice system. For assistance with this method, please contact Aurelio D. Valencia at aurelio@karpmed.com, and he will guide you through the process.

Currently, we do not offer international shipping through our website. However, if you need a specific product, please contact Aurelio D. Valencia at aurelio@karpmed.com. He can work with you to find the best shipping solution for you and your team.

We have recently updated our policy to include a 30-day warranty on all items sold. Previously, our inventory was sold as-is, but we stand behind the consistency of our products. If an item is damaged or not functioning within the first 30 days after purchase, we offer a refund, exchange, or repair, based on the client's preference. For items sold as brand new or in the box, we do not offer a warranty, as any malfunctions would be the manufacturer's responsibility.

Yes! We now provide a 30-day warranty on all items we sell. In the past, our inventory was sold as-is, but we are confident in the reliability of our products. Should any item be damaged or malfunction within 30 days of purchase, we offer the option of a refund, exchange, or repair, depending on your preference. Please note, items sold as new or in original packaging are not covered by this warranty, as any defects are the responsibility of the manufacturer.

For any questions, please contact Aurelio D. Valencia at aurelio@karpmed.com. He will be able to answer all your questions. We strive to respond within two business days and will work with you to address your inquiries to the best of our abilities.

As a small family business, we do not have the ability to negotiate prices or offer discounts while maintaining our vision and growth. We stand behind the quality and affordability of our products, so our prices are final. If you have questions about pricing or bulk purchases, please contact Aurelio D. Valencia, and he will work with you and your team to address your needs.

Items without a listed price on our website cannot be purchased directly. These items are either difficult to ship or very expensive. For these items, please work with our head of sales, Aurelio D. Valencia, to find the best buying solution for you and your team. After requesting a quote, we will reach out within a few business days to assist you in obtaining the equipment you need.

Items without a listed price on our website are not available for direct purchase. These items are either challenging to ship or costly. For such items, please contact Aurelio D. Valencia, who will help you find the best buying solution for your team. We will reach out within a few business days after you request a quote to assist you with your needs.